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Important Telephone Numbers in Moscow, Russia

Keep these important Moscow telephone numbers handy. This guide covers emergency services, police, ambulance, fire and rescue, gas emergencies, public transport assistance, and lost-property contacts for residents, tourists, international visitors, and people moving to Moscow.

Emergency Contacts Transport & Lost Property Official Services Frequently Asked Questions
Emergency in Moscow? Call 112 for the unified emergency number. You can also call 101 for fire and rescue, 102 for police, 103 for an ambulance, or 104 for gas emergencies. These are Russian emergency numbers, not Swiss or other European country codes.

🚨 Emergency Telephone Numbers in Moscow

Use the numbers below to reach emergency services in Moscow. If you are unsure which service you need, call 112 and explain the situation.

Unified Emergency Number

Call for urgent assistance when you need emergency services or are unsure which service to contact.

112

Official information β†—

Important: In a serious or life-threatening emergency, contact emergency services immediately. Give the operator the exact address or nearest landmark, describe what happened, and answer any questions. Follow the operator's instructions.

πŸš‡ Moscow Transport & Lost Property

If you lose an item on the Metro or another form of public transport, the correct contact may depend on where the item was lost. Use the official Moscow transport websites for current instructions and opening hours.

πŸ›οΈ Public Services & Useful Official Contacts

For non-emergency questions, use the relevant official service website. Do not use an administrative information line instead of an emergency number.

Moscow Emergency Situations Directorate

Official telephone of the Moscow Main Directorate of the Ministry of Emergency Situations. This is an information and trust line, not a replacement for 112.

8 495 637-31-01

Official information β†—

πŸ“ž Tips for Calling Emergency Services in Moscow

  1. Explain what happened. Say whether there is a fire, medical emergency, crime, gas leak, or another urgent problem.
  2. Give your exact location. Provide the street, building number, entrance, apartment or floor if relevant, and a nearby landmark.
  3. Describe immediate dangers. Tell the operator if anyone is injured, trapped, unconscious, or in immediate danger.
  4. Follow instructions. Answer the operator's questions and do not end the call until instructed, if it is safe to stay on the line.
  5. Visitors should prepare location details. If you do not speak Russian, try to have the address written down in Russian or show it to a trusted local person who can help communicate.
  6. For a foreign mobile phone, use the emergency number and explain your location. If a call does not connect, try 112 and seek immediate assistance from nearby emergency personnel.

❓ Frequently Asked Questions

What is the main emergency telephone number in Moscow?

Call 112 for the unified emergency number in Moscow, Russia. You can also contact individual services using 101 for fire and rescue, 102 for police, 103 for an ambulance, and 104 for gas emergencies.

What number should I call for the police in Moscow?

Call 102 to contact the police from a mobile phone. You can also call 112 if you need emergency assistance and are unsure which service to contact.

What is the ambulance number in Moscow?

Call 103 for an ambulance or 112 for the unified emergency service. In a life-threatening emergency, explain the location and what has happened to the operator.

What is the fire department number in Moscow?

Call 101 for the fire and rescue service, or 112 for the unified emergency number.

What should I do if I smell gas in Moscow?

Call 104 for the gas emergency service or 112 for emergency assistance. Leave the affected area if necessary, avoid flames and electrical switches, and follow the operator's instructions.

Can tourists and foreign visitors use emergency numbers in Moscow?

Emergency numbers are intended for people who need emergency assistance, including visitors. If possible, give the operator your location, a nearby landmark, and a clear description of the emergency.

What number should I call if I lose something on the Moscow Metro?

For lost documents on the Moscow Metro, the official Metro website lists +7 495 694-86-20. For other lost property and current instructions, consult the Moscow Metro lost-and-found website or contact the Moscow Transport Centre at +7 495 539-54-54.

What is the Moscow Transport contact number?

The Moscow Transport contact centre lists +7 495 539-54-54. The short number 3210 is also available from mobile phones using Russian mobile operators. Check the official transport website for the latest information.

Are calls to Moscow emergency numbers free?

Russian emergency numbers are provided for emergency calls. If you are using a foreign SIM card, roaming service, or a hotel telephone, connection arrangements may differ. Use 112 for urgent assistance and follow your phone operator's instructions if a call does not connect.

What information should I provide when calling an emergency service?

State what happened, the exact address or nearest landmark, whether anyone is injured or in immediate danger, and your contact details if requested. Stay on the line and answer the operator's questions.

πŸ”Ž Official Sources & Further Information

Telephone numbers, office hours, and procedures may change. Check these official sources for the latest information.

Editorial note: WhyMoscow.com is an information resource. It is not an emergency-response provider or a government website. Always use official emergency services when immediate help is required.